The Power of Social Media
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photo credit: abnehmen.net
A friend of ours recently posted on Facebook about a bad experience they had with a local restaurant here in the Buffalo area. Fully half of the comments on the post said that they wouldn't consider going there after reading about our friend's experience.
While I'm sure it won't put the restaurant out of business they will lose money because of it. And I'd bet that they do not even know that people are talking about them or maybe they don't care.
Granted this isn't a big deal in the overall scheme of things but it does point out that when people are unhappy about something they use social media to tell others about it. And of course they also share the good experiences as well.
Whether it be a blog, Twitter, Facebook or some other social networking site people are talking about you and your business. The question is do you want to take part in the conversation?
